I can't sign in. What should I check?
Try the Google account you originally used for Arcamora Tarot. Check your connection and restart the app. If the issue continues, contact support with the error message.
Contact us
Let's work through it.
support@arcamora.com
A few details can help us understand what happened.
What to include
- A short description of the issue
- Your device model and app version
- An error screenshot, with private details hidden
For purchase issues, include your Google Play order ID if available.
Never send passwords, sign-in codes, payment card details, or private journal entries.
Find your way
Common questions
Answers to help you move forward.
I paid for Premium, but my benefits are missing.
Use the Google Play account that made the purchase, sign in to Arcamora Tarot, and select Restore purchases on the membership subscription page. This also applies after account deletion and re-registration if your subscription is still valid. Restoring benefits does not restore deleted content. If benefits are still missing, contact us before purchasing again.
How do I cancel my subscription?
Open Google Play subscriptions with the Google account used for your purchase. Select Arcamora Tarot and follow the cancellation steps. Uninstalling the app does not cancel renewal.
Manage in Google Play ↗Can I request a refund?
See Google Play's refund guidance or contact us about your purchase. Eligibility depends on the circumstances and applicable rules.
My reading or weekly letter isn't loading.
Check your connection and restart the app. If it still will not load, tell us which screen is affected and when the issue occurred. You do not need to share your private journal text or questions.
Your account & data
Your choices, clearly explained.
Delete your account in the app
Me → Account Management → Delete Account → Confirm Account Deletion
Read the notice before confirming. Deletion affects access to your account and saved content.
Account & Data Deletion →Need to request deletion outside the app?
Email support@arcamora.com with the subject “Arcamora Tarot account deletion”. Include the email address you use to sign in or your Arcamora user ID so we can identify the account. You do not need to reopen or reinstall the app. We may verify that the account belongs to you; never send passwords or sign-in codes. Request confirmation and verification: 【补充：邮件申请的受理确认与必要核验步骤】.
Deleting your account does not cancel your Google Play subscription. Cancel through Google Play to stop future renewal. A valid remaining subscription can be restored after re-registration; deleted content cannot.