This page explains how to delete your Arcamora Tarot account and associated personal data. The service is operated by 【补充：公司法定英文名称】. See our Privacy Policy for other data practices.
Outside-app deletion request
Email support@arcamora.com with the subject “Arcamora Tarot account deletion”. Include the email address you use to sign in or your Arcamora user ID so we can identify the account. You do not need to reopen or reinstall the app. We may verify that the account belongs to you; never send passwords or sign-in codes. Request confirmation and verification: 【补充：邮件申请的受理确认与必要核验步骤】.
1. Delete in the app
Go to Me → Account Management → Delete Account → Confirm Account Deletion. Read the notice before confirming. Successful confirmation initiates deletion; no separate email or email approval is needed for this in-app process.
Access to the original account ends once confirmation takes effect. Permanently deleted content cannot be restored by signing in again or restoring a purchase. If confirmation fails, retry or contact support@arcamora.com】. Leaving the app or uninstalling it does not itself request deletion.
2. What is deleted
We delete your account and associated personal data we hold, including your profile, birth date, gender, account identifiers, saved questions, card records, reports, journal entries, and mood records. Account-linked data held by our service providers is also covered by deletion requests, subject to the specific retention exceptions below.
3. Completion times and copies
Active account data is deleted within: 【补充：成功确认申请后活动数据的删除期限】.
Backup copies: 【补充：备份数据的清除期限及期间使用限制】.
Service-provider copies, including AI request data: 【补充：服务商副本删除期限及适用限制】. We request deletion from providers processing data on our behalf. Submission does not mean all copies disappear immediately.
Local app data and device backups: 【补充：本地记录和设备备份的处理方式】. Copies you exported or shared may remain with you or their recipients. Deleting Arcamora Tarot does not delete your Google account or records Google keeps for its own independent purposes.
4. Limited retention exceptions
Deleting your account does not reset eligibility for the one-time free in-depth reading. We permanently retain a device identifier linked to the claim record to recognize previous claims and prevent repeat claims after re-registration. 【待核实：设备标识类型、实际保留形式及永久留存的必要性与适用依据】. This retention exception does not extend to your journals or reading content.
Other records retained after deletion, their specific purposes, and retention periods or criteria: 【补充：实际保留的数据类别、合法理由和期限；没有例外则说明不保留】.
Any retention is limited to the stated lawful purpose, such as an applicable accounting or security requirement. It does not authorize keeping all journals or other private content indefinitely. Account freezing is not a substitute for deletion.
5. Google Play subscriptions
Deleting your account does not cancel your Google Play subscription. Recurring charges continue unless you cancel through Google Play. Open the Google Play subscription center using the Google account that made the purchase, select Arcamora Tarot, and follow the cancellation steps.
After registering and signing in again, use the Google Play account that made the purchase and select Restore purchases on the membership subscription page. If your subscription is still valid, you can recover its remaining membership benefits. Restoring a purchase does not restart the paid period or restore deleted journals, readings, or other content. See our Subscription & Billing Terms. Deletion does not waive applicable refund or consumer rights.
6. Help with requests
Contact support@arcamora.com for request status, an error, or an applicable privacy-rights request. We will explain any lawful restriction on a request as permitted by law and meet applicable response deadlines. There is no promised cooling-off period after deletion begins; permanently deleted data cannot be recovered.